Política de privacidade

Privacy Policy

At Viya Store, your trust means everything to us. This Privacy Policy explains how we handle your personal information with care, respect and full transparency. We are fully committed to protecting your privacy in accordance with the UK GDPR and other applicable data protection laws.

By using our website www.viya-store.com, you agree to the terms outlined below. If you have any questions, we are always here to assist you.

1. What Information We Collect

We may collect your personal data when you interact with us, including when you:

  • Place an order on our website
  • Subscribe to our newsletter
  • Fill out a contact form or customer support request
  • Browse our website (cookies may apply)

This information may include your name, email address, phone number, delivery address, and payment details. We collect only the information necessary to provide a secure, smooth and personalised shopping experience.

2. Why We Collect Your Information

Your information allows us to:

  • Process and deliver your orders quickly and safely
  • Communicate with you about your purchase
  • Send updates or exclusive offers (only if you opt-in)
  • Ensure compliance with legal and security requirements

We never collect more than we need. Your privacy is respected at every step.

3. How We Protect Your Data

Your data is stored securely on trusted platforms using encryption and modern protection protocols. Only authorised team members have access to your information, and we never share your data unnecessarily.

We continuously monitor and improve our security systems to ensure that your data is handled with the highest level of protection.

4. Cookies & Browsing

We use cookies to enhance your browsing experience and personalise content. You can disable cookies at any time through your browser settings. Please note that certain features of our site may not function correctly without them.

5. Sharing Your Information

We value your trust. We do not sell, rent, or trade your personal information. We may share it only with selected third parties, such as payment processors and courier services, solely for the purpose of fulfilling your order or improving your experience.

6. Your Rights

As a customer based in the UK, you have full rights under the UK GDPR, including:

  • The right to access and review your data
  • The right to correct or update your information
  • The right to request deletion of your data (where legally applicable)
  • The right to withdraw consent to marketing emails at any time

If you wish to exercise any of these rights, please contact us directly. We will always treat your request with priority and respect.

7. How Long We Keep Your Data

We only retain your data for as long as necessary to provide our services or to comply with legal obligations. If you request deletion, we will carry it out securely and respectfully.

8. Contacting Us

If you have any concerns, requests, or simply want to better understand how your data is used, please don’t hesitate to contact us. We are always here to help and answer your questions.

Email: contato@viya-store.com

This policy may be updated occasionally to reflect improvements or legal changes. We recommend reviewing it from time to time.

Thank you for trusting Viya Store. Your privacy is our promise.